FAQs.

Before calling our support team, see if you can answer your query using the FAQs below

Equipment
Door Codes
A/C & Lighting
OpenLive

Rehearsal Equipment

No sound from the speakers?

Ensuring that the PA is set up correctly is key to the smooth running of any session. Try following these steps if it is not working:

STEP 1: Check the speakers are on. Check that the Kettle lead is plugged into the back of the speaker and turn it on via the switch above. A green light will confirm the speaker is on.

STEP 2: Check the mixer is on. Look to see that the power lead is connected into the Mackie/Alto mixer and that the power is on at the mains. Green light will confirm when the mixer is on.

STEP 3: Check the speakers are connected, either directly into the mixing desk ‘Main Outs’ or are linked to the patches in the corners of the room.

STEP 4: Check the gain on the back of the speakers. Set the gain level on the back of the speaker to about 1 o’clock and leave it at this set level (adjust future levels via the mixer).

No sound from the PA?

STEP 1: Check the master volume level on the mixer. On the mixer you will find the master level fader on the right (Figure 3A). Check this is set to a reasonable level (about 3⁄4 of the way up).

STEP 2: Check the volume level on the channels. If you have plugged in a mic or instrument, check the level knob on your channels is pushed up (about 3⁄4 of the way).

STEP 3: Check the gain level on the channels. Turn up gain knobs slowly. Gain knobs should always be around 1⁄4 or just below, with volume levels set as recommended in steps 1 and 2.

STEP 4: Check the mic or instrument. If the customer is struggling to get sound from the PA, make sure that the microphone or instrument they are using is on and has the volume level turned up.

Still no sound? Check cables.

If you have checked all the above and the equipment is still not working, be sure to check all the leads you are using. Check cables that connect PA and speakers, and try instrument / mic cables connected to the mixing desk. If new cables are needed, please call us to source new ones from the spares locker.

Note: You can plug mics directly into the speaker if required with either XLR or jack leads and bypass the mixer.

DJ Equipment

Disc cannot be ejected.

Check

Is [UNLOCK/ LOCK] set to [LOCK]?

Remedy

Press [PLAY/ PAUSE] to set the pause mode, then press [DISC EJECT].

Set [UNLOCK/ LOCK] to [UNLOCK], then press [DISC EJECT].

Playback does not start when disc is loaded.

Check

Is the auto cue function activated?

Remedy

Press [AUTO CUE] for at least 1 second to turn cancel the auto cue function

File cannot be played.

Check

Is the file copyright-protected (by DRM)?

Remedy

Copyright-protected files cannot be played.

No sound is produced, or sound is distorted or noisy.

Check

Are you operating the connected DJ mixer properly?

Remedy

Check the operation of the DJ mixer.

Loud noise is produced or playback stops when a certain disc is played.

Check

Is the disc scratched? Is the disc dirty?

Remedy

Scratched discs may not play. Clean the CD.

File information is not properly displayed.

Check

Is [LANGUAGE] properly set?

Remedy

Set [LANGUAGE] to the proper language.

Check

Is the information recorded in a language not supported by the CDJ-2000?

Remedy

When creating files using DJ software, etc., record the information in a language supported by the CDJ-2000.

Track search operation takes too long.

Check

Is the auto cue function activated?

Remedy

Track searching may take some time when there are long silent sections between tracks.

Back cue function does not work.

Check

Is the cue point set?

Remedy

Set the cue point.

Settings are not stored in the memory.

Check

Has the power been turned off directly after changing the setting?

Remedy

After changing settings, wait at least 10 seconds before turning the power off.

USB device is not recognised.

Check

Is the USB device properly connected?

Remedy

Connect the device securely (all the way in).

Check

Is the USB device connected via a USB hub?

Remedy

USB hubs cannot be used.

Check

Is the USB device supported by the CDJ-2000?

Remedy

This player only supports USB mass storage class devices. This player supports portable flash memory and digital audio playback devices.

Check

Is the file format supported by the CDJ-2000?

Remedy

Check the file format of the connected USB device.

Cue points or loops of tracks recorded on SD memory cards/ USB devices are not stored in the memory.

Check

Is there sufficient free space on the SD memory card/ USB device?

Remedy

Points may not be displayed if the SD memory card/ USB device is removed without performing the proper stopping procedure or if the CDJ-2000's power is turned off.

Time is required to read SD memory cards/ USB devices (flash memory drives and hard discs).

Check

Is there a large number of folders or files recorded on the SD memory card/ USB device?

Remedy

When there are many folders or files, some time may be required for loading

Check

Are files other than music files stored on the SD memory card/ USB device?

Remedy

When files other than music files are stored in folders, time is required to read them as well. Do not store files or folders other than music files on the USB device.

Library browsing is not possible.

Check

Is a medium on which library information is recorded loaded?

Remedy

The library browse mode is only set when media on which library information is recorded are loaded.

When a medium on which no library information is recorded is loaded, the folder browse mode is set.

[HISTORY] is not displayed.

Check

Is an SD memory card/ USB device loaded?

Remedy

The [HISTORY] function can only be used for DJ players on which an SD memory card/ USB device is loaded.

Nothing is displayed.

Check

Is the power management function activated?

Remedy

The CDJ-2000 is shipped with the power management function turned on. If you do not want to use the power management function, set [AUTO STANDBY] to [OFF].

Door code doesn’t work - keypad flashes red.

Please press and hold the # key until it goes red. If not press again and pad should go red. Once the keypad light has gone red, the lock is reset. Re-enter the booking door code.

If you’re still having trouble, please call us on 0333 241 9598.

How do I get the aircon hot?

STEP 1: Switch on by pressing power button.

STEP 2: To turn on heat press the MODE button until the SUN symbol appears.

STEP 3: Adjust temperature by clicking TEMP button up or down (we recommend between 22-25c).

STEP 4: Turn off by clicking the OFF button.

Why has the aircon switched off when in heating mode?

If it’s cold outside, the unit may appear to switch itself off after you have turned on the heater.

Please be patient, this is simply the heater warming up. The unit may take up to 10 minutes for heat to start coming through.

How do I get the aircon cold?

STEP 1: Switch on by pressing power button.

STEP 2: To turn on cold air press the MODE button (Figure 5B) until the SNOW-FLAKE symbol appears.

STEP 3: Adjust temperature by clicking TEMP button up or down (we recommend between 19-21c).

STEP 4: Turn off by clicking the OFF button.

PLEASE NOTE: the unit takes a while to get to the right temperature. Once you have followed the steps above, please wait a few minutes for the aircon to start working.

How do I turn on the LED colour lighting?

STEP 1: When the light is off, a blue light will be on above the power button on the control panel.

STEP 2: Turn on the lighting by touching the POWER button in the centre of the control panel.

STEP 3: Change colour by sliding your finger around the colour wheel.

STEP 4: Add white light by touching W.

How do I use multi-colour effects?

For different automatic multi-colour effects, simply press MODE repeatedly to cycle through the options (Figure 7D).

How do I change the LED brightness?

To increase brightness of light, simply press and hold B/SPD+.

To decrease brightness of light, simply press and hold B/SPD-.

Do I need to switch on OpenLIVE?

As long as you’ve have enabled OpenLIVE when booking, the unit will start recording automatically from when your session starts.

This is usually indicated by a light or a notification on an LED screen. If you are unsure whether OpenLIVE is working, please give us a call and we can check your booking for you.

Getting the best sound with OpenLIVE

Getting a nice clear sound and a balanced recording is about making sure the your gain structure is correct, turning things down and keeping bass under control. The rest is up to each band member managing individual tone and volume.

Getting the levels right: gain, volume, EQ

On the PA SPEAKER

  • GAIN knob: set to 1 o’clock

On the MIXER

  • MAIN MIX fader: set at ‘U’
  • channel LEVEL knobs: turn each one all the way down (to ∞)
  • FX knobs: turn each one all the way down (to ∞)
  • Mic channel GAIN knobs: set to 12 o’clock
  • Keyboards, synths etc GAIN knobs: set to about 9 o’clock
  • PAN knobs: set to 12 o’clock
  • EQ knobs (LOW/MID/HI): set all to 12 o’clock
  • Mic channel 75Hz buttons: press down (to minimise muddiness)
  • Bassline instrument 75Hz buttons: keep lifted up

Balancing sound with the mixer: level, pan, EQ

  • Utilise LEVEL, PAN and EQ knobs to balance the sound of drums, guitars, bass, amps and vocals coming through the PA.

Avoiding feedback & balancing microphones

  • Make sure mics aren’t pointing directly at the PA speakers
  • To adjust mic levels, turn up the LEVEL of each mic by speaking into them, one by one. If you get feedback, either reduce LEVEL or step away from the PA speaker.
  • The PAN knob can also be used to reduce sound energy away from where it isn’t needed.

What to do if the sound of a channel is muddy

  • Turn down the channel’s LO EQ knob
  • Increasing the MID and HI EQ knobs can help vocals and synths cut through the mix, but don’t overdo it as you risk causing feedback.

Reducing the volume: PA and amp positioning

Point PA speakers and guitar amps at the listening position; this will minimise the amount of volume required. Remember - too much volume (especially bass) will only muddy up the sound in the room.

VOCALISTS: Make sure there is a direct line of sight between the PA speaker and your ears.

BASS & GUITARS: Point amps at your ears or elevate them on a chair instead of increasing the volume.

DRUMMERS: Keep your volume under control so that your band doesn’t have to compete to be heard; the more control you have at the kit, the better the overall sound.